Shipping and Returns

Shipping Information:

In line with our commitment to small-scale production of our exclusive pieces, we will take up to 1 week for the processing and dispatch of all orders. Each item is meticulously crafted by hand, and we take pride in the attention to detail we dedicate to each creation.

Once your order has been shipped, delivery times may vary depending on your location. Generally, we anticipate your order to arrive within 3 to 7 business days for shipments within Europe.

Please note that these estimates are general guidelines, and actual delivery times may be affected by factors such as local postal services, customs clearance, and unforeseen circumstances.

Order Changes and Cancellations:

If you need to make modifications to your order or cancel it, we urge you to contact us as soon as possible. We will strive to accommodate your request, but once an order has been shipped, unfortunately, we cannot make changes or cancellations.

Lost or Damaged Items:

Despite taking all precautions to ensure the arrival of your order in perfect condition, we understand that items may occasionally be lost or damaged during transit. If you receive a damaged item, please contact us within 14 days of receiving your order, and we will work with you to resolve the issue.

In the case of lost items, please wait a reasonable amount of time for delivery according to the estimated times mentioned above. If your order does not arrive within a reasonable timeframe, contact us to initiate an investigation with the carrier.

Contact Us:

If you have any questions or concerns about our shipping policy or your order, feel free to reach out to us. We are here to assist you.

Return Policies:

We want to be completely transparent with you: all sales of our intimate products are final and cannot be refunded or exchanged. Due to the nature of these items and for hygiene reasons, we cannot accept returns.

In the event that you receive damaged or defective products, we are here to help. Contact us within 14 days of your purchase, and we will respond promptly, as we are committed to your satisfaction and will work together to find a suitable solution.

Choosing the correct size when purchasing Ajuar garments is crucial. We provide a detailed size chart to assist you in your selection. Additionally, we invite you to reach out through the chat for any questions you may have.

At Ajuar, your satisfaction is our priority, and we appreciate your understanding of our policy designed to maintain quality and hygiene standards. Thank you for choosing us for your intimate and personal needs.